Account & Data Deletion
This page explains how to request deletion of your KickSage account and the personal data we hold about you, as required by the Google Play data safety policy and Apple App Store guidelines.
Operator: kicksage.com — App: KickSage (package com.kicksage.app).
1. How to Request Deletion
You can request account and data deletion in two ways:
- In the app: Open Profile → Settings → Account → Delete Account, then confirm. Your account is queued for deletion immediately.
- By e-mail: Send a request from the e-mail address registered to your account to [email protected] with the subject line “Delete my account”. Include your username so we can locate the account. We respond within 30 days.
2. What Gets Deleted
On confirmation, the following personal data is permanently deleted or irreversibly anonymised within 30 days:
- Account credentials — email, username, password hash.
- Authentication identifiers from Google / Apple / Facebook (provider subject IDs).
- Profile fields — display name, avatar, province / district / neighborhood.
- In-app activity — predictions, room joins, mini-game attempts, achievement progress, streak history.
- Earned and purchased chip balances.
- Push notification tokens (FCM / APNs).
- Chat messages authored by your account.
- Friend list and social connections.
3. What We Are Required to Retain
A small set of records is retained beyond deletion only where the law requires it, and only for the legally mandated period:
- Purchase / billing records — receipt identifiers and invoice metadata are kept for the period required by tax and accounting law (typically 10 years in Türkiye). These records no longer reference your account in an identifiable way after deletion.
- Abuse / safety logs — if your account was banned for cheating, fraud, or policy violations, a hashed identifier may be retained to prevent re-registration. No personal data is kept.
4. Timing
- Request acknowledged: within 72 hours.
- Account access revoked: immediately on confirmation.
- Personal data erased or anonymised: within 30 days.
- Backups: rolling backups are overwritten within 90 days; data is not restored from backup once deletion has been processed.
5. Things to Do Before Deleting
- Unsubscribe from any active premium / Battle Pass — deletion does not automatically cancel subscriptions billed by Apple or Google. Manage subscriptions from your App Store or Google Play account.
- Chip balance, achievements, and leaderboard ranking cannot be recovered after deletion.
6. Contact
For any question about this process, contact [email protected]. For the full description of what we collect and why, see our Privacy Policy and (for users in Türkiye) the KVKK Aydınlatma Metni.